Refund policy

Refund & Return Policy

Thank you for shopping with Rêveskin and Rêvelash. We take pride in creating clean, high-quality beauty products and want you to love your purchase. If for any reason you are not fully satisfied, please review our policy below.

1. Returns & Eligibility

  • Returns are accepted within 14 days of delivery for unopened and unused products in their original packaging.

  • For hygiene and safety reasons, we cannot accept returns of opened or used skincare and lash serum products.

  • Proof of purchase (order number or receipt) is required for all returns.

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the product arrived damaged or incorrect.

3. Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or wrong product, please contact us within 7 days of delivery at [your customer service email].

  • We will provide a replacement or full refund, including shipping costs.

4. Non-Returnable Items

  • Gift cards, promotional items, and final-sale products are not eligible for return or refund.

5. Contact Us

For any return or refund inquiries, please contact our Customer Care team:
📧 [ daynuecustomer@gmail.com ]
📦 Please include your order number and product details for faster assistance.